Forced Password Reset FAQs

Why am I required to change my password?

When MyFitnessPal announced a data security issue affecting MyFitnessPal user accounts on March 29, 2018, we recommended that all users with an account on the MyFitnessPal platform immediately change their password on the site, and on any other sites where they may have used the same credentials.  At that time we indicated that we also would be requiring affected MyFitnessPal users to change their passwords.

Because some MapMy accounts use the same login credentials as affected MyFitnessPal accounts, we are now requiring those users change their account passwords.*

*Please note that these users only need to update their password on one platform (MapMy or MyFitnessPal) and that will update the password for both.

What if I already changed my password?

If you received an email or an in-app notification from us about the mandatory password reset, our systems indicate you have not changed your account password since March 29, 2018. If you have not subsequently updated your password, we are now requiring that users with MapMy accounts which share passwords with affected MyFitnessPal accounts update their passwords. 

How do I change my password before I’m forced to?

You can proactively change your password via one of the two options below.

1. You can change your password in Account Settings by logging into https://www.mapmyfitness.com and copying https://www.mapmyfitness.com/account/settings into your browser. Input your current password and your new password, then click “Save.”

2. If you've forgotten your password, you can request a password reset email by clicking the "Forgot password or username" link on the sign-in screen of our apps, or by visiting https://www.mapmyfitness.com/auth/forgot_password in a web browser.

What if I don't change my password?

If you have not changed your password since March 29, 2018, you will be required to change it during September 2018. If this happens, you may find yourself suddenly logged out of the app because your old password is no longer valid. Follow the steps above to reset your password to regain access to your account with a new password. If you wish to avoid this disruption in your access to and use of the app, we recommend changing your password now. 

Can you tell me my current password?

No.  For security purposes, Under Armour does not store passwords in clear text, so passwords are not human readable.   

What should I change my password to?

We recommend that your new password  be something unique that you don’t use on any other site or app.