I created my MapMy account through Facebook, do I still have a MapMy account?
Yes! You still have a MapMy account that you can access with your email address; you will, however, need to request a password reset. You can request a password reset by clicking here, entering the email address associated with your MapMy account, and pressing the "Reset Password" button.
How do I find the email address associated with my MapMy account?
If you are already logged in to your MapMy account, you can find your email address in the Profile section of our mobile apps and website. For more information, please see the article on Updating Your Account Information, which details the process with screenshots from the website, iOS, and Android.
If you are not currently logged in and do not remember the email address for your MapMy account, the email address should match the email address for your Facebook account. Facebook provides information about how to view this information on Facebook's Help Center. Please note that updating your email address on Facebook will not update your email address in our systems. Instead, after finding your email address and resetting your MapMy password, you'll want to update your MapMy email address.
I still can't find my MapMy account email address, what do I do?
If you cannot get into your MapMy account, please contact our support team with additional information to help us locate your MapMy account. We will need the following information:
- Any potential email address that could be connected to your MapMy (or Facebook) account
- Your first and last name as it appears on MapMy account
- Location (Country, State, City) when you created the MapMy account
- Date of birth listed on your MapMy account
Once we've received your request, we'll do our best to locate your MapMy account in our systems and provide you with information so that you can reset your password.
Questions? If so, please submit a support ticket here, and an agent will reach out soon.
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