Why can't I see my route on my phone?
The routes visible under the "Routes" tab on your mobile app may not always match the routes visible on our website, especially for iOS users. This is because the routes on your app are cached locally. Because of this, you cannot edit or delete routes on your device. We apologize for any inconvenience or confusion this may have caused.
If you'd like to locate a route quickly on the website but not on your app, you can bookmark the route for easy access. Please note that you will need a data connection for the bookmarked routes to load on your mobile device.
Why has your map not been updated with the correct street info?
If street info is not updating correctly on the map, you will need to report this to Google Maps. If the street info appears on Google Maps already, our system will be automatically updated at a later date. We utilize Google maps and a corresponding API for creating maps from your activity; hence, Google Maps will need to update the information on their side in order for the change to be reflected on our maps.
Why isn't my route following the street?
First, ensure that you have checked the box for "Auto Follow Roads." This is useful for accurately tracking mileage along a route and tracking roads along long distances.
*Note: Unchecking this box is useful when the route does not follow roads (one-way roads, trails, etc.)
Why is my city name incorrect on my route?
We are aware of an issue affecting the geolocation of some of our routes, and our developers are investigating. We hope to have the problem fixed soon!
How do I bookmark a route?
We offer bookmarking options to allow you to access a planned route quickly. Bookmarking ensures an activity will appear under the Routes menu of the app and website route lists, although this feature does require a data connection to load. If you bookmark a route on the website, you may need to log out and back into the mobile app to view the bookmarked route. Learn more about bookmarking a route here!
How do I find a new route?
The best way to find a new route in your area is to use the Find Route page on our website. You can also explore routes by city here. If you would like to manually map out a route, you'll want to use the Create Route tool on our website. You can view instructions and an explanation of the routing system in this article.
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