The tips outlined below should restore normal GPS recording to your iPhone app. Restoring normal GPS recording to the app should prevent most tracking-related problems, including incorrect distance, stats tracking, and GPS-necessary audio feedback. Fixing any incorrectly recorded stats will require editing the workout.
*Note: our app is not intended to record GPS activities or other stats when using iPods/iPads/tablets since they do not have a native GPS chip for tracking without assisted GPS and a cellular signal.
For any issues with GPS on an Android device, please read through our Android GPS help article.
Enabling Location Services on iOS:
MapMy must have access to your location to record your workouts properly.
- Open iOS Settings App.
- Tap Privacy & Security.
- Enable Location Services.
- Tap MapMy.
- Select "While Using the App."
- Toggle ON Precise Location.
Selecting "Never" will prevent any tracking of location data with MapMy.
*Note: If you do not have location services enabled for MapMy when your workout starts, you will see the following images and prompts to help enable this setting and ensure optimal GPS tracking during your workout.
Enabling Background App Refresh:
In addition to location services, Background App Refresh must be enabled for successful GPS tracking with MapMy.
- Open iOS Settings App.
- Tap General.
- Tap Background App Refresh.
- Find MapMy in the list of apps and toggle on background app refresh.
If this feature is turned off, MapMy will not record any activity when the phone's screen turns off or you navigate away from the app. [*Please Note: If your phone is in "Low Power Mode," Background App Refresh is automatically disabled.]
If the Background App Refresh and Location Services Settings are enabled properly and you are still experiencing tracking issues, please try the following steps:
- Force quit the app and any other open apps, especially processor-intensive ones such as games, GPS tracking apps, etc., as these can cause intense strain on a phone and the available memory. Higher usage of these apps often results in error tracking. Relaunch the app and see if the problem persists.
- Delete the application from your phone entirely and then reinstall it from the app store. You will not be charged again for the app you downloaded previously.
- Restarting your cell phone can sometimes free up memory and restore functionality. Even smartphones and computers need a power nap.
- Turn off Wi-Fi before starting your workout. Wi-Fi can sometimes introduce errors in the latitude and longitude coordinates.
- Toggle Airplane Mode on and then off from your phone's settings.
- Navigate to your device's System Settings, and from the Date and Time settings, enable "automatic time zone." Enabling the automatic time zone will prevent GPS points from being reported at an incorrect time when connecting to a GPS signal.
- You may need to turn Auto-Pause off from the in-app settings. Auto-pause is activated after 30 seconds of inactivity or when traveling less than 2.4 mph. If you do not intend to use it, enabling Auto-Pause can cause problems with distance and time measurement.
- Be sure to turn your phone's lock screen on after beginning your workout. This will prevent the app from accidentally pausing your workout if something brushes against the screen.
- Make sure you're running the app on an up-to-date Operating System. For iPhones, you can check for a software update by going to your phone's Settings app > tapping "General" > tapping "Software Update" and then updating your operating system.
Questions? If so, please submit a support ticket here, and an agent will reach out soon.
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