If you're having issues with one of the MapMy applications, submitting a ticket within the application will include additional log files that may help our team better investigate and resolve your issue. Screenshots are some of the most valuable evidence you can send our team. To learn how to screenshot on your platform, please check out this handy help guide.
If you want to submit a log file within the app, please follow the instructions below.
- For iOS users, tap the "..." icon in the bottom right.
- For Android users, tap the "Menu" icon in the upper left.
Once the Menu opens, scroll to the bottom and tap "Help."
Once in the Help menu, select "Contact Support."
Type your question into the "How can we help?" box. When finished typing your question, tap the send arrowhead on the bottom right, and our app will automatically scan our Help Center for content that addresses your specific question or concern.
Review solutions to see if they address your question. A pop-up will appear asking, "Was this helpful?" If answered, tap "Yes." If not, tap "No" to proceed with submitting a ticket with our customer service team.
Your question should pre-populate on the following screen, where you can describe your issue in more detail or attach a screenshot. When finished, tap "Send Report" on iOS or "Submit" on Android.
Once submitted, a member of our team will review the ticket and get back to you shortly.
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