Submitting A Ticket With Debug Logs

If you're having issues with one of the MapMy applications, submitting a ticket within the application will include additional log files that may help our team to better investigate and resolve your issue. Screenshots are some of the most valuable pieces of evidence you can send our team. To learn how to screenshot on your platform, please check out this handy help guide.

To submit a log file within the app, follow the instructions below.

  • For iOS users, tap the "More" icon in the bottom right.
  • For Android users, tap the "Menu" icon in the upper left 

menu_ios.png  android_menu.png

Once the Menu opens up on the lefthand side, scroll down and tap to select "Help."

Help_ios.png   help_android.png

Once in the Help menu, select "Contact Support."

contact_suppor_tios.png   contact_support_andoid.png

From the "Contact Support" screen, please type out your issue and include a screenshot to help us to understand your issue. Once completed, tap "Send Report" on iOS or "Submit" on Android.

IMG_1927.png   Screenshot_2017-04-27-13-39-56.png

Thank you for taking the time to submit a support request! A member of our Customer Happiness team will be in touch with you shortly to help.

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