If you’re having trouble with the app, a few basic troubleshooting tips can solve a wide variety of issues. If your problem persists after following all of these tips please contact us with a description of your issue so that we can assist you further.
- Force quit the app and any other open apps. Relaunch the app, and see if the problem persists.
- Delete the application from your phone entirely, and then reinstall the app from the app store*
- Restart your cell phone, this can sometimes free up memory and restore functionality
- Turn off wifi before starting your workout. Wifi is known to decrease the accuracy of your GPS and also cause network data transfer conflicts.
**NOTE:** Prior to deleting the app, ensure any recent workouts are synced. Workouts that are not synced before reinstalling cannot be recovered. To learn more read our workout syncing FAQ