UA Connected Footwear FAQs

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General

What is the UA Connected Footwear?

UA Connected Footwear contain a sensor that tracks and stores the running metrics that matter to you so you know exactly how to get better.

How do the shoes work?

There’s a small sensor chip built into the midsole of the right shoe. You won’t feel it at all when you’re running, but that sensor automatically tracks your performance data, including speed, pace, distance, and steps.

Who are these shoes for?

Any runner who wants to track, store, and utilize performance data. With these shoes and the MVP premium service from UA MapMyRun (included with purchase), you get access to pace-based audio coaching that’s designed to help you become a better runner.

What performance data is tracked?

  • Speed and Pace:MPH/KMH and minutes per mile or minutes per kilometer
  • Stride length: The distance between the heel strike of the same foot during activity*
  • Distance: How far you have run
  • Total distance: Combined distance of workouts and daily wear
  • Shoe Life: Total number of steps taken over the life of the shoe
  • Cadence: The number of times your foot touches the ground per minute
  • Workout summaries, including time, date, duration, and splits

*HOVR models only

Is any other information collected?

Yes. The shoe also keeps track of its own lifespan by tracking every step you take and every workout you complete. When you reach 300 miles, we’ll send you a notification that it’s time to replace your shoes. This will help you avoid the injuries that can come from running on overly worn shoes.

What is the lifespan of these shoes?

While the lifespan of any pair of shoes differs based on intensity level and type of activity, we suggest the lifespan is approximately 300 miles.

Where does the data collected from these shoes go?

All of the data collected by the UA Connected Footwear is stored in the UA MapMyRun mobile app, which is part of the Under Armour Connected Fitness platform. The UA MapMyRun mobile app is available now for download on the Apple App Store or from the Google Play Store. As part of the Under Armour Connected Fitness family of apps, your workout information can also sync to UA Record. The data will also live locally on the chip in the shoe for a period of time.

Did UA partner with a technology company to make these shoes?

Under Armour developed these shoes internally, and we partnered with leading experts across several disciplines to bring the technology to market.

What is the price?

Check out UA.com for a price listing on all UA Connected Footwear.

What premium app subscriptions come with the purchase of these shoes?

UA Connected Footwear comes with 1 year of free MapMyRun MVP services.

Where can you purchase UA Connected Footwear?

UA Connected Footwear shoes are available to purchase on UA.com, at our Brand House stores.

How are these shoes different from the standard models?

UA Connected Footwear includes sensor technology built into the sole of shoe. The built-in chip is fully embedded and sealed, and it never needs to be charged. The footwear connects to UA MapMyRun and can even track workouts without your phone.

What are the advantages of this product over competitor products?

Competitor sensors have often been “shake sensors,” which leads to incorrect and inaccurate data. As part of our commitment to building authentic performance gear, UA Connected Footwear delivers real, accurate, authentic information. And, unlike other systems, we can update ours remotely. This lets us add features and improve your shoe long after you buy it.

Can I log my runs through UA Record?

At this time, you can’t track or sync UA Connected Footwear directly to UA Record. However, tracking your runs in UA MapMyRun will appear in UA Record as logged runs. This is also true for syncing your phone-free runs from the shoes to UA MapMyRun.

Will it track walking?

The shoe tracks every step you take. The steps, speed, and distance can be actively displayed through the app for either walking or running.

Do these shoes work for interval training? How?

You can use the shoe for interval training if you’re using it in conjunction with a companion app like UA MapMyRun. We don’t recommend using the untethered feature for data collection during interval training due to the pace variations associated with this type of workout.

What are the system requirements for using UA Connected Footwear?

The shoe requires that users download and install a MapMy application. This application requires iOS users to be running iOS 8.0+ and Android users to be running OS 4.3+.

 

Sensor Specs

Where is the sensor located in the shoe?

The sensor is embedded in the midsole of the right shoe.

Are there sensors in both shoes?

No. The sensor is only in the right shoe.

Should I recycle the shoe because it has a battery?

The disposal of electronic devices is regulated by city, region, and country. Please contact your local recycling service center to determine how to appropriately dispose of any shoes that have a CR2032 non-removable battery.

Is it a GPS sensor, or does it have GPS tracking capabilities? 

No. The sensor is a 3-axis motion sensor.

Will I have to charge the battery?

No. The battery is optimized to outlive the shoe and is not replaceable.

How long does the battery last?

The life of the battery was designed to exceed 300 miles of active workout tracking and has a shelf life of more than 3 years.

Do the shoes have a Bluetooth connection?

The shoes are compatible with any Bluetooth Smart Ready device through UA MapMyRun.

Are the shoes waterproof, and can I run in the rain?

The shoes' sensor is fully embedded and secured in a leak-proof casing, so the technology is not susceptible to damage from running in the rain or through puddles and snowy/icy surfaces.

Why is the sensor chip embedded and not removable?

A fully embedded, non-removable sensor is vital for accuracy. Embedding the UA sensor ensures that the shoes are only analyzing actual running strides in their calculations.

How much does the sensor weigh?

The sensor weighs approximately 7 grams.

How long can data be saved in the shoe?

There is no time limit to how long your data can be saved. The shoes will keep your last 6 hours of workouts in its memory until the shoe syncs with UA MapMyRun.

UA HOVR

How many workouts can be saved in the shoe?

The shoes will internally store up to 6 hours of workouts. This can be a combination of runs and walks and various distances and speeds.

What happens if I go for a run that exceeds 6 hours?

If you don’t sync your shoes before a run that extends past the 6 hours on your shoe the oldest workout will be erased to preserve the data of your latest run.

How fast do I have to run for the shoes to start tracking?

You can track at any speed if you’re using UA MapMyRun by simply pressing Start. To automatically track runs without a phone, you need to run at least at a 14 minutes/mile pace.

Why do the shoes only start tracking at a 14 minute/mile pace?

We chose the 14 minute/mile pace to activate the Autostart feature to ensure we’re only tracking true workouts and not “false” workouts, like jogging across the street to get quickly to the other side. This specific pace also takes into account slow starts, gait variance, and actual loft time, which is required for telling the difference between running and walking. However, the shoes' Autostop feature has no speed limit. Autostop will automatically mark the moment you start walking and will end your workout officially once you’ve walked for 5 minutes.

How does the shoe know that I stopped my run? 

The shoes can tell whether you’re walking or running. If you’re walking for 5 or more minutes, the shoes will end your workout based on the moment you started to walk. If you’re using UA MapMyRun, you should end your workout on your device. Just to be safe, the shoes will automatically close your workout file after 5 minutes of inactivity.

Are there connected and non-connected versions of the HOVR shoes?

Yes, you can check to verify that your shoes are connected by checking the right shoe's tongue (Sonic) or sidewall (Phantom) for a Bluetooth symbol and number, as pictured below. If there is no Bluetooth symbol present, your shoes do not have the sensor embedded and they will not be able to connect to your phone.

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What if the distance recorded by my HOVR shoes is inaccurate? 

If you are running untethered (without your phone) or on a treadmill (with or without the accompaniment of your phone), and the distance recorded by your HOVR shoes is inaccurate, you are now able to calibrate your shoes to your own running form for a more accurate distance. To do so, make sure your shoes are awake and nearby > open the MapMyRun app > tap the shoe icon in the upper right > tap the settings cog > tap Calibration. You can adjust the distance of a known workout, and use this multiplier to calibrate future runs.

*Note: calibration is only available for HOVR users with MapMyRun version 18.3.0 or later.

UA SpeedForm Gemini, Europa, and Velociti Models

How many workouts can be saved in the shoe?

The shoes will internally store up to 5 runs before you need to sync your data with UA MapMyRun. The maximum limit per workout file is 47 units of measurement, which would be either 47 kilometers (metric users) or 47 miles (imperial users).

What happens when I go for the 6th run if I haven’t synced my shoe to the app?

If you don’t sync your shoe before your sixth run, your first run will be deleted. It is a “first in, first out” method.

How fast do I have to run for the shoe to start tracking?

You can track at any speed if you’re using a companion app like UA MapMyRun by simply pressing Start. To automatically track runs without a phone or companion device (untethered running), you need to run an 11 minute/mile pace for three minutes.

Why does the shoe only start tracking at an 11 minute/mile pace?

We chose the 11 minute/mile pace to activate the Autostart feature to ensure we’re only tracking true workouts and not “false” workouts, like jogging across the street to get quickly to the other side. This specific pace also takes into account slow starts, gait variance, and actual loft time, which is required for telling the difference between running and walking. However, the shoe’s Autostop feature has no speed limit. Autostop will automatically mark the moment you start walking and will end your workout officially once you’ve walked for three minutes.

How does the shoe know that I stopped my run?

If you're using a companion app like UA MapMyRun, the app and shoe will continue recording your workout until you finish your workout on the UA MapMyRun app.

If you’re running using Auto Start (untethered running) and stop running (i.e. stop moving or start walking) for 3 or more minutes, the shoe will end your workout based on the moment you started to walk. You can always begin running again and the shoe will start recording a new workout.

Are there connected and non-connected versions of the UA SpeedForm Gemini, Europa, and Velociti shoes?

Yes, you can check to verify that your shoes are connected by checking the right shoe's tongue for a Bluetooth symbol and number, as pictured below. If there is no Bluetooth symbol present, your shoes do not have the sensor embedded and they will not be able to connect to your phone.

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Multiple Devices

Can I sync more than one pair of shoes to UA MapMyRun? (Example: I want to run in a UA HOVR Sonic and a UA HOVR Phantom, will I need to do anything differently?)

You can pair multiple shoes in UA MapMyRun.

Does UA Connected Footwear connect with the UA Band?

No, not at this time.

If I run with the UA Band and UA Connected Footwear, will my workout show up twice?

Yes, UA Band will track a separate workout from UA MapMyRun.

If I run with UA Sport Wireless Heart Rate headphones and UA Connected Footwear, will my workout show up twice?

No, UA Sport Wireless Heart Rate headphones do not track workouts.

Does UA Connected Footwear connect with the Samsung Gear devices?

No, not at this time.

 

If you have any other questions or concerns, please submit a support request here and one of our agents will be happy to help!

 

 

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