UA Sport Wireless Heart Rate™ FAQs

問:我如何連接耳機到MapMy?

A: To set up and enjoy all the features of your UA Sport Wireless Heart Rate, you’ll need to connect it to your phone using one of our MapMy mobile apps. To connect, open your MapMy app > tap the "UA Sync" icon in the upper right hand corner of the Track Workout screen > tap on “UA Sport Wireless Heart Rate." Follow the on-screen instructions to finish setup. Once paired, the headphones will live under "Recent Apps & Devices" in the "Apps & Devices" section of the app. You can access it by tapping the "UA Sync" icon in the upper right of the "Track Workout" screen, or by selecting "Connect Apps & Devices" from the app's menu. Here, you can access your headphones' settings to check your battery level, current heart rate, and help.

Q: How do I use my UA Headphones with MapMy?

A: Connect your headphones and start a workout using MapMy's heart rate zone tracking. Track your current heart rate zone so you know when to rest or power up, while also viewing your total heart rate distribution throughout each training session. Now you can know your current, average, and peak heart rate while working out. You also have the option to hear your stats read aloud during a workout. With MapMy, you can customize what feedback you hear by setting your stats, frequency, voice, and volume.

For more information, check out our Getting Started article found here!

問:從耳機收集的數據將儲存到哪裡?

A: All of the data collected by the UA Sport Wireless Heart Rate is stored in our MapMy mobile apps, which are part of the Under Armour Connected Fitness platform. Our MapMy mobile apps are available now for download on the Apple App Store or from the Google Play Store.

問︰ 我可以將耳機連接到我的UA Band嗎?

A: Yes, through UA Record. Once you've added your UA Sport Wireless Heart Rate to the UA Record mobile app any workout started on your UA Band will automatically connect to the headphones if powered on and present. The Band will indicate the heart rate sensor is connected and begin showing your heart rate zones using the color LED on the side of the Band.

For more information, check out our Getting Started UA Record article found here!

問︰ 我如何連接耳機到MapMy以外的應用程式?

A: Your headphones can be used with other leading fitness apps that support bluetooth heart rate sensors. To enjoy your headphones with other apps ensure they are first turned on. Press and hold the center button on the inline microphone located below the right earpiece. It helps to have one of the ear inserts in your ear to listen to the audible voice prompts. If this is your first time using the headphones, the headphones will automatically go into search mode. You will hear the audible voice stating, “power on” followed by “looking for device”. You will see the LED light alternate between red and blue as it searches for the device. This light is located at the bottom of the inline mic. Make sure your device that you are attempting to connect to is in search mode. Within a few seconds the UA|HR Audio followed by a 6 digit code should appear on your discoverable devices. Once connected, you will hear the audible voice state, “audio connected.” When the headphones are connected, the LED light will display a blinking blue light. Now open your workout app that supports bluetooth heart rate sensors and follow that app's process for pairing a heart rate device. Your headphones will appear as UA|JBL HR followed by a 6 digit code.

問︰ 我可以從哪裡看我的當前的心率?

A: There are multiple ways to check your heart rate (HR) while using your headphones both in and out of workouts. On the MapMy mobile app select the "UA Sync" icon in the upper right hand corner of the Track Workout screen. If your headphones are paired, they will appear under "My Recent Apps & Devices." Tap on "UA Sport Wireless Heart Rate" and you will see your headphones settings. Your current heart rate will appear under the headphones' image. You will hear your heart rate when using the headphones during a MapMy workout with audio coaching. While using with your UA Band during a workout your HR will be shown with your workout stats and will coordinate with the HR zone LED on the Band. You also can simply tap the UA logo on the RIGHT ear bud to hear the audible voice stating your heart rate reading.

問:使用耳機完成訓練后,我可以從哪裡檢視詳細的心率數據?

A: You can view stats from your past workouts by going to your Training dashboard and tapping the Workouts tab at the top right. Tap the workout you would like to view. Your average and peak heart rate, heart rate distribution through your training session, and a graph of your real-time heart rate, will all be shown.

問︰ 我可以自訂我的心率區間嗎?

A: In MapMy, you can customize your Heart Rate Zones by going to Settings > Heart Rate Zones > toggling off the "Calculate Using My Age" option > choosing your custom Heart Rate Zones.

問︰ 心率感應器位於哪裡?

The sensor is located in the LEFT ear bud. The left enhancer will feature a cut out for the sensor and should be fully exposed.

How do I know if the Heart Rate sensor is in the correct position?

You will hear an audio prompt to readjust the position of the left ear piece stating “heart rate not detected, adjust ear bud position”. The sensor is also in the correct position when the green LED light is not visible from the outside of your ear.

Q: My headphones told me heart rate disconnected. How do I reconnect it?

A: Tap-hold on the right ear bud forcefully to reconnect heart rate. If this does not work, hold the middle button to turn off, then back on your headphones.

Q: How do I make sure to get the best heart rate reading and accuracy?

In order to ensure the best accuracy, it is important that you are using the proper size and the headphones securely fit in the ear. Please reference FAQ: How do I find the proper fit? to make sure you are wearing them correctly.

You should also make sure that the enhancers are properly installed on the ear buds so that material is fully stretched over the bud and the window for the heart rate (HR) sensor is not covered. Please reference FAQ: How do I switch enhancer sizes? for more guidance.

Once you've found your ideal size and ensure they're installed correctly, make sure the HR sensor is on. When it is on, you will see a green light on the LEFT ear bud and should hear the audio prompt stating, “Heart Rate sensor on”.

For best results, insert the earphone into your ear so that the green heart rate sensor on the LEFT ear bud is fully hidden inside the ear (behind your tragus). Double check that the ear bud is touching the back of the bowl of your ear for the most accurate signal - this is often times achieved by using the largest size that fits comfortably in your ear. Lastly, the ear loop should not be pushed backwards to align with arc of the ear perfectly; it is likely there will be negative space between the headphone loop and your ear.

You should hear the audible alert telling you if the ear bud needs to be adjusted if it is unable to retrieve a proper reading on your heart rate.

Heart Rate accuracy can vary depending on the type of exercise you are performing; it is recommended for steady state endurance-oriented activities to ensure best accuracy. While the technology is state-of-the-art, there are limitations that may cause some readings to be inaccurate under certain circumstances. These circumstances include physical characteristics, fit, and the type of activity as outlined above. The heart rate monitor data is not intended to be used for medical purposes, nor is it intended to diagnose, treat, cure or prevent any disease or condition.

問︰ 如何找合適的尺寸?

首先,為自己找合適尺寸的加固器(橡膠膜)很重要。 This headphone features the TwistLock technology that is uniquely designed to fit in the bowl of the ear (vs. inner ear).  They may look bigger than traditional ear buds, but this design provides the most secure fit to ensure they never fall-out in the most active workouts.

正確佩戴耳機的第一步為,確保右耳和左耳的耳機正確地插入相對的耳朵。 The number to indicate the enhancer size is featured on the inside of the enhancer next to the large L or R (left ear, right ear).           

接下來,向著下顎方向輕輕往前,把加固器插入耳朵,擰轉並卡住加固器。 After the enhancers are securely locked in the ear, we recommend wrapping the ear loop up and over the ear for the most comfortable fit. Please note, the ear loop should not be pushed backwards to align with arc of the ear perfectly; it is likely there will be negative space between the headphone and your ear.

The size 7 will be featured on the model; two smaller sizes (5 & 6) and one larger (8) will be included in the packaging. 如果尺寸7號不合適,嘗試戴上較小的尺寸。 但是如果你帶上較小的尺寸後耳機變得太容易掉落,或加固器沒有完全貼合耳廓,你就應該戴上更大的尺寸。

If you’re unable to find a secure fit, one of our fit specialists can assist you with a different size or guidance on how to properly wear these headphones. For any questions or concerns regarding fit and sizing, please contact your local JBL Customer Support or please email us ua.jblsupport@harman.com.

問︰ 如何更換加固器的尺寸?

The best way to remove the enhancer from the ear bud is to gently pull back the outer rim of the enhancer that is located around the base of the ear bud.  When replacing the current enhancers with a different size, please make sure to align the funnel of the enhancer tip over the small speaker screen of the headphone casing. The LEFT enhancer will feature the square cut out that allows you to receive your Heart Rate reading. It is important that the small digital square on the ear bud is fully exposed and the enhancer cut out is placed around it and not over it. If the enhancer is not attached properly, you will hear the audible voice stating that it cannot receive an accurate reading on your heart rate and you will need to readjust the enhancer.

問︰ 耳機盒子裡的夾子有什麼用途?

答:附上的夾子是用於確保耳機佩戴得最合適、最穩固。把夾子夾到耳機的電線上,然後再夾到運動衣服背面,這樣你就可以自右向左向右擰轉頭部(電線將不會往後拉扯,影響耳朵佩戴)。

問:如果我有兩個或以上的心率裝置連接到MapMy,我應該如何選擇耳機以用於訓練呢?

When starting a workout in MapMy, the workout setup screen will display the heart rate monitor that is currently connected to your phone. Make sure your UA Sport Wireless Heart Rate are turned on and the logo is displaying in the heart rate monitor section.

問︰ 如何開啟與關閉耳機?

Press and hold the center button on the inline microphone located below the right earpiece. It helps to have one of the ear inserts in your ear to listen to the audible voice prompts. If this is your first time using the headphones, the headphones will automatically go into search mode. You will hear the audible voice stating, “power on” followed by “looking for device”. To power off, press and hold the center button on the inline microphone until you hear the audible voice stating, “power off.” The flashing LED light should change to a solid red light before completely turning off.

問︰ 如何為耳機充電?

The UA Sport Wireless Heart Rate must be charged with a micro USB charger that is provided in the packaging. You will find the USB outlet located on the bottom left side of the inline microphone. There will be a small rubberized window that you can slide up and over to expose the outlet. After plugging in the headphones, you will see a solid red light appear at the bottom of the inline microphone. Once the headphones are fully charged, the red light will turn off. It typically takes less than 2 hours of charging time in order to receive the 5 full hours of audio playback.

Q: How do I know the battery level of my headphones?

A: Tap the "UA Sync" icon in the upper right hand corner of the Track Workout screen. If your headphones are connected, they will appear under "Recent Apps & Devices." Tap on "UA Sport Wireless Heart Rate" and you will see your headphones settings. Your headphones' battery life appears in the top left corner. If you have an IOS device, you also will be able to see the battery life indicator in the upper right hand corner next to the BT symbol.  Additionally, you should hear the audible voice stating ‘low battery’ when you have 15-20 minutes left of battery life left on the headphones. 

Q: How long does the battery last?

A: Up to 5 hours. Your battery life will vary based on your usage - music, volume and use of heart rate sensor.

Q: How do I connect to a different device?

If you want to pair and connect to a different device, make sure the headphones are turned off.  Proceed to turn the headphones on by pressing and holding the power button for 3- 5 seconds until you hear the audible voice stating “power on” followed by “looking for device.” You will see the LED alternate between blue and red as it searches for your new device. Make sure your device is in search mode. Within seconds your headphone should appear as one of your discoverable devices. You will then hear the audible voice stating, “audio connected” followed by a blinking blue LED light located on the inline microphone indicating that it is now connected to a device.

問︰ 藍牙範圍有多遠?

The Bluetooth range varies. However, you should get up to 15 meters (just under 50 ft.) when using the product indoors. If you are using the headphones outside, conditions vary based on surroundings and body mass. 想得到最佳的連接狀態,請確保所配對的裝置置於身體前方。

問︰ 我可以關閉心率感應器,但仍然使用耳機的語音功能嗎?

You can turn the Heart Rate sensor off and still use the headphones for audio by placing your finger on the right earpiece for 3-4 seconds. You will hear an audio prompt stating, “Heart Rate disconnected” which will turn the Heart Rate sensor off. If you wish to turn the sensor back on, simply place your finger on the RIGHT earpiece again for 3-4 seconds until you hear the voice prompt stating that the Heart Rate sensor has been turned back on.

問︰ 我需要帶著手提電話以使用耳機嗎?

答:需要的。耳機需要通過藍牙與你的手提電話連接。如果超出藍牙範圍,心率和音樂的連接將斷開。

問︰ 如何跳選播放項目?

If you want to skip your track forward, simply press and hold the top button on the inline microphone. If you want to skip the track backward, press and hold the bottom button until you hear the track skip backward. You typically hold the button for 1-2 seconds in order to advance to the next track or to go backwards.

問︰ 如何調整音量?

In order to increase the volume, quickly press the top button located on the inline microphone with several quick clicks. If you want to decrease the volume, quickly press the bottom button with several quick clicks until desired volume is achieved.

問:我可以佩戴耳機游泳嗎?

答:不可以。耳機是不防水的。戴著耳機游泳將對耳機造成嚴重與不可逆轉的損壞,維修保證也將不負責此項。

問︰ 我可以在雨中使用耳機嗎?

雖然耳機是抗水抗汗的,但是長期持續不斷暴露在水裡很有可能損壞你的耳機。

Q: How do I redeem my free 1-year membership to MapMy?

Instructions are located on a MapMy insert in the product box. 印刷物上印有14個字元的存取代碼,你也可以選擇登入www.mapmyrun.com/promo/uawireless。 If you are not a MapMy member you will need to register on the website before you can redeem your access code. If you are already a  member with an Annual Premium Membership you cannot combine memberships. You will need to visit the link and use your code to renew for 1-Year when your current membership has expired. 請留意存取代碼的過期日,確保沒過期。 If you are a member with a monthly Premium Membership you can cancel your monthly premium and then visit the link to enter the 1-Year Access Code. If you experience any issues with the code or have additional questions, please reach out to the customer service team mvpbilling@underarmour.com.

Q: I can’t seem to get UA Sport Wireless Heart Rate headphones to function correctly with my Android N/7.x device.  How can I fix this?

The first run of UA Sport Wireless Heart Rate headphones (running 6.5 software) may have Services limitations when used with certain devices running Android N (Nougat or 7.x). If you are experiencing this issue, we offer a headphone software update using our updater tool. To access, reach out to ua.jblsupport@harman.com for support.

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